Technical Account Manager, ES - LATAM - SOLA - Chile

Full-time Other-General

Description

Join one of AWS’s fastest‑growing organizations as a Technical Account Manager. You will be the principal technical advisor and voice of the customer, crafting and executing strategies to drive adoption and use of AWS services across all industries.

Key Job Responsibilities

• Provide support to resolve inquiries from enterprise customers regarding AWS services or cloud.
• Complete analysis and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and pre‑launch planning.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade‑offs, proactive scope, and risk management.
• Work directly with AWS global engineering and ...