Tech'l Product Enablement- Service Operationalization - Lead

Full-time Management & Operations

Service Operationalization Lead

Responsible for managing the service capability delivery – implementation and roll out of new or enhanced core telco services and associated operational support processes; supporting the B2B Business Group to operationalize the new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless.

The scope of Service Operationalization Lead includes the following:

• Bridging the different technical domains to create end-to-end support structure
• Crafting process maps that link business and technical scope
• Ratifying technical PPMs
• Enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly: Technical Presales, Service Design and Engineering, Service Provisioning, Service Fulfillment, Aftersales Support, Service Assurance
• Creating reports and project dashboards to update Management (Business and Technical)...