Location
, , spain, , , spain, Spain
Posted
June 01, 2026
Job Description
We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments.
The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.
Main Responsibilities
Customer Support & Case Management
- Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy
- Classify and prioritize issues based on urgency, business impact, and technical complexity
- Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency)
- Document case details thoroughly, maintaining traceability and clarity for escalations or audits
Technical Analysis & Troubleshooting
- Perform initial technical assessments of issu...