Location
barcelona, cataluña, Spain
Posted
June 04, 2026
Job Description
The Technical Support Agent (L2) will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. This role demands a tech-savvy, customer-focused professional who can efficiently communicate across multiple channels, support clients in a multilingual setting, and is motivated to help drive our growth and leadership in the tech support space.
Key Responsibilities
Customer Support
- Address client inquiries and technical issues via phone, email, and chat, skype ensuring quick and professional responses.
- Guide customers through troubleshooting steps to resolve technical problems.
- Follow up with clients to confirm issue resolution and gather feedback on the support experience.
Technical Troubleshooting
- Diagnose and resolve software, system, or network-related issues.
- Escalate recurring or complex iss...