Job Description
This is a remote position.
Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required.
Maintain excellent communication with all internal and external end users and within the IT Team.
Deliver service excellence
Documentation procedural and operational instructions on Wiki’s for end user’s
Manage best in class cloud SaaS technologies.
Point of escalation for end user technical issues.
Maintain Cloud application user directories.
Ad-Hoc Onsite device support if necessary.
Remote support (including flexible work hours to support our international team)
Requirements
3-4 Years’ Experience in a Helpdesk Infrastructure support role.
Experience in supporting SaaS applications and C...