Location
toronto, on, Canada
Posted
June 05, 2026
Job Description
Main Activities
- Determine the severity of an incident that has been raised by the business (per risk definition)
- Ensure successful and timely restoration services of major incidents
- Identity application related issues and determine the trends to avoid replication
- Develop and drive SWOT opportunities for reoccurring incidents
- Establish a proper issue detecting mechanism and build useful dashboards
- Work in partnership with senior IT subject matter experts and business counterparts to identify opportunities that drive business value and improve effectiveness
- Establish and maintain timely communications with all stakeholders to ensure they are informed of service status
- Manage stakeholder expectations and update people on progress or slippages
- Host both technical and managerial conference calls, and facilitate effective incident management throughout the incident lifecycle
- Spin‑u...