Tech Officer: Monitoring & Surveillance

Full-time Other-General

Key Deliverables / Primary Functions

• Monitor Network and Server health.
• Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
• Respond to client enquiries and elevate problems that cannot be resolved.
• Resolve elevate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
• An understanding of SLA requirements
• Take cognisance of industry compliance requirements
• Be aware of changes implemented in the client’s environment and report thereof.
• Adhere to company and client’s policies, procedures, and governance

Core Functional Skills & Capabilities

Cisco, Linux, SAP and I-direct systems skills

Networking, Server and SAP skills

System and batch monitoring

Core Behavioural Competencies

Cu...