Location
calgary, ab, Canada
Posted
July 13, 2026
Job Description
Position Overview
The Team Manager, Processing is responsible for ensuring quality, cost‑effective and timely processing of retail mutual fund account transactions. The role is based in Calgary, Alberta and requires a flexible hybrid schedule with rotating shifts Monday through Friday between 8 a.m. and 8 p.m. EST. Current work authorization for Canada is required for all openings.
Key Accountabilities
- Manage day‑to‑day activities of a team of up to 15 Processing representatives.
- Ensure timely resolution of not‑in‑good‑order (NIGO) items and maintain agreed Service Levels.
- Coach, mentor and develop team members, fostering an environment that promotes feedback.
- Oversee risk and exposure of day‑to‑day work, participating in internal and external audits and remediation of findings.
- Identify and implement process improvements, including workflow analysis and regulatory risk controls.
- Provide functional experti...