Team Manager, Customer Success Workspace
Check Point Software Technologies
Job Description
Job Description
Leadership & Talent Development
* Lead, mentor, and develop a global team of Technical Customer Success Managers.
* Establish clear performance expectations, career development plans, and success metrics for the team.
* Foster a culture of accountability, ownership, collaboration, and customer obsession.
* Coach team members on executive presence, customer engagement strategies, technical expertise, and escalation management.
* Drive hiring, onboarding, and workforce planning activities to support business growth.
Customer Success & Strategic Advisory
Ensure the team serves as trusted post-sales advisors for assigned customers.
* Build and maintain executive relationships with strategic accounts, including CIOs, CISOs, and senior business leaders.
* Partner...