Location
montreal, qc, Canada
Posted
July 15, 2026
Job Description
Team Lead Customer Service Representative
Dal-Tile is currently seeking an exceptional Team Lead Customer Service Representative to join our team. The role will train CSRs, perform warehouse and CSR duties as needed, and manage order storage.
Primary Objective
Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.
Major Function and Scope
- Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
- Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions).
- May complete all aspects of SSC Order Management.