Location
pasay, metro manila, Philippines
Posted
July 28, 2026
Job Description
Role & Responsibilities
- Own frontline operations: schedule management, task delegation, KPI tracking, and real-time coaching for continuous performance improvement.
- Act as the liaison between global clients and local teams — translating requirements, escalating blockers, and driving alignment on deliverables.
- Conduct weekly performance reviews, recognize top performers, and manage low-performers through structured development or escalation paths.
- Collaborate with HR and Training teams to onboard new hires, conduct skill assessments, and identify upskilling opportunities.
Skills & Qualifications
- 2-year undergraduate degree (communications arts and education majors preferred)
- At least 1-5 yrs (or more) of proven experience as a call center/BPO Team Lead/Team Manager
- Experience in various accounts including telecommunications (telco), Technical Support and Customer Service or similar BPO accounts ...