Job Description
Passionate about leading teams and delivering exceptional customer experiences?Join ClearSource as a Team Leader and help drive performance, inspire success, and make a real impact in the US Solar industry.
We’re looking for a proactive and results-driven leader with strong analytical skills and a passion for coaching teams to exceed goals and deliver outstanding service.
What you will do as Team Leader
Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
Conduct regular performance reviews, feedback sessions, and coaching plans
Monitor KPIs and implement action plans to address performance gaps
Ensure high-quality customer interactions and adherence to process standards
Collaborate with operations, QA, training, and support teams to improve workflow and results
Handle escalations and provide timely reso...