Location
pasig, metro manila, Philippines
Posted
June 05, 2026
Job Description
What you will do as Team Leader
Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
Conduct regular performance reviews, feedback sessions, and coaching plans
Monitor KPIs and implement action plans to address performance gaps
Ensure high-quality customer interactions and adherence to process standards
Collaborate with operations, QA, training, and support teams to improve workflow and results
Handle escalations and provide timely resolutions
Drive team engagement and create a positive, motivating environment
What We're Looking For
- At least 1 year of Customer Service experience supporting a US Solar account
- Minimum 6 months of Team Leader experience; BPO or Solar industry background is a plus
- Experience with Salesforce is highly preferred
- Sales experience i...