Team Leader – Silang, Philippines

Full-time Management & Operations

Ready to take your leadership skills to the next level? Fusion CX is hiring Team Leaders for our Silang site! Step into a role where you’ll drive team performance, inspire excellence, and shape a culture of collaboration in a dynamic BPO environment. If you’re passionate about coaching, achieving targets, and fostering a high-performing team, this is your chance to lead and grow in a company that values people, impact, and career development. Explore this top employment opportunity in Silang today and be part of a global CX company.

Job Description

• Lead, motivate, and support a team of agents to meet and exceed performance targets.
• Monitor daily performance metrics and conduct regular coaching sessions.
• Handle escalations and ensure client satisfaction.
• Foster a culture of accountability, engagement, and teamwork.

Job Requirements

• Proven experience as a Team Leader in a BPO or similar setting. <...