Team Leader, Quality Assurance

Full time Operations Specialties Managers

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” 

We're looking for an experienced Team Leader – Quality Assurance to establish and lead this newly created function within Insurance Claims Services. This is a unique opportunity to build a high-performing team, develop a best-practice quality assurance framework and influence how quality is measured, embedded and continuously improved across the claims lifecycle.

If you're passionate about quality, compliance, continuous improvement and developing people, we'd love to hear from you.

What you'll be doing:

Leading, coaching and developing a high-performing Quality Assurance team while fostering a culture of collaboration, accountability and continuous improvement.

Designing, implementing and evolving...