Job Description
Role: Team Leader
Department: Player Support Department
The individual will be a dynamic and highly motivated manager who can cultivate and build relationships easily. Your role will be fully accountable for ensuring all company principles and procedures are adhered to, including managing all operational aspects and personal development of your agents. The ideal candidate will be engaging, personable, enthusiastic and results-orientated with an eye for detail, who is committed to delivering excellent customer service through the development of their team You will work with our existing Team Leaders across the wider CX Community, including Account Managers to develop, support and ultimately grow your campaign.
What you’ll be doing
• Responsible for the delivery of your assigned department SLAs, ensuring that all compliance, commercial and efficiency targets are met or exceeded.
• Managing agent and team performance versus KPI’s/ta...