Location
pasig, metro manila, Philippines
Posted
June 19, 2026
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Team Management Responsibilities
- Ensure that at the start of month PEAMs are served to all agents.
- Coordinate with all departments within the company to meet campaign needs.
- Ensure that end of month scorecards and PAFs are served to all agents.
- Weekly updates on the performance of the agents are delivered through coaching and email.
- Ensure Daily MyPay schedules, logs and overtime filings are correct and accurate before forwarding for final approval.
- Ensure leave filings are checked if compliant on attendance policies before forwarding for final approval.
Operations Management Responsibilities
- Updating of Campaign/TL Tracker (Priority Manag...