Team Leader - LL

Full-time Supervisors of Office and Administrative Support Workers

Position Overview:

The Contact Center Team Lead will oversee and assist contact centre employees in the performance of their job duties such as responding to customer inquiries, resolving issues or complaints, daily data reporting, training & managing teams schedule adherence 

 

Primary Responsibilities:

• End-to-end management of a team of assigned interpreters to ensure they comply with their SLA's along with achieving their own
• Trains new employees based on the Interpreter training modules as assigned by the Client to ensure their success.
• Reporting & organizing of daily tasks such as data management and interpreter schedule adherence management
• Conducts performance evaluation through timely call audits that are constructive and progressive
• Promptly requests approval for necessary staffing adjustments to management in order to meet daily productivity goals.
• Condu...