Team Leader (French - speaking) - On-site

Full-time Other-General

Step into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work. As a Team Leader on our team you will: · Ensure delivery of services meets contractual KPIs, quality standards, and financial targets · Handle escalated customer issues and provide subject matter expertise · Monitor attendance, work performance, and compliance with policies and legal requirements · Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies · Implement corrective actions for performance issues, up to and including termination · Communicate expectations, updates, and process changes effectively to staff · Manage shift-...