Job Description
We're the UK’s leading business telephony and cloud communications provider.
Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.
Join our Team as a Team Leader- Customer Care
Location: Gurgaon
Operational Management
Oversee the daily management, triage, and allocation of customer support requests to ensure efficient workflow.
Ensure the team consistently meets agreed Service Level Agreements (SLAs) and performance targets.
Support and guide agents to drive timely and effective ticket resolution.
Leadership & Team Development
Lead, coach, and motivate team members to deliver high-quality customer service.
Identify individual and team training needs, providing ongoing coaching and development.
Promote best practice ...