Team Leader – Call Centre
Refining Skills Academy
Full time
Supervisors of Office and Administrative Support Workers
Location
Chikkaballapura, Karnataka, India
Posted
July 02, 2026
Job Description
Team Leader Call Centre
Location: Muddenahalli, Chikkaballapur, Karnataka
Experience: Minimum 35 years (with 1+ year in a team lead/supervisory role)
Employment Type: Full-time | 6-day workweek
Why Join Us?
At SMSIMSR, we are not just answering callswere connecting people to compassionate care. As a Call Centre Team Leader, you will lead a dynamic front-line communication team handling patient queries, appointment bookings, feedback, and support. This is your opportunity to ensure an exceptional patient experience in a fast-paced, mission-driven hospital environment.
Key Responsibilities:
- Lead, supervise, and motivate a team of call center agents to achieve service targets.
- Monitor inbound and outbound calls, ensuri...