Job Description
Job Title: Team Leader
LOB: Retail Sales
Location: Bridgetowne (Giga)- Quezon City
At Concentrix, we help leading brands grow through exceptional customer engagement and
operational excellence.
We are looking for a Team Leader (Retail Sales) and the Team Leader is responsible for the day-today supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Profile Requirements
• 2 years of supervisory experience with strong performance management skills in
luxury/white glove customer service (e.g. Top 5star hotels, top high end department
stores) and retail, sales, ecommerce,
• College graduate. If SHS, with two to three years of relevant experience in the contract
center industry.
• Highly motivated individuals with skills to develop and coach team ...