Team Lead-Support Services

Full-time Secretaries and Administrative Assistants

Description

Years of Experience :

Minimum of 3 – 5 years’ experience as Process Lead or Team Leader in IT or ITSM industry. Experience in handling chat processes will be a plus

Key Purpose:

The Process Lead / Team Leader (Technical) for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly successful operations team. He must be results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the five major responsibilities of: End to end Service Delivery, Analytics and data mining, Process Improvement, Client relationships & Team Management.

Key Role & Responsibilities:
Client responsibilities:

Responsible for driving the teams and delivering monthly / quarterly goals

Analytical skills to evaluate numbers and recommend process improvemen...