Team Lead - Rider Quality

Full-time Management & Operations

Team Lead – Rider Quality

Location: Dubai, United Arab Emirates. Industry: Logistics and Supply Chain. Function: Quality Assurance. Experience: In logistics, quality assurance, rider operations, or field operations. Job Type: Full-time.

Salary: 12000‑19000 AED per month (estimated; final offer to be confirmed with employer).

Job Overview

Team Lead – Rider Quality in Dubai is responsible for raising rider standards across safety, hygiene, appearance, compliance, customer experience, and operational performance for Talabat. The role combines rider audits, KPI analysis, team leadership, coaching coordination, quality investigations, and AI‑enabled reporting to improve rider reliability and service consistency across the UAE.

Key Responsibilities

• Lead Rider Quality Support staff and guide daily activities related to rider audits, compliance checks, quality cases, and field observations.
• Conduct field audits to assess rider...