Location
quezon city, metro manila, Philippines
Posted
June 10, 2026
Job Description
- Support a World-Leading Social Media Platform
- Location: Bridgetowne, Quezon City | Fixed Night Shift
Job Description
We are seeking a high-performing Team Lead to oversee a specialized team of AdTech Support Specialists and/or Customer Support Specialists. You will be responsible for driving operational excellence, coaching your team to troubleshoot intermediate- to complex-level campaigns, and ensuring that advertisers receive world-class support.
Key Responsibilities
- Operations Management: Monitor real-time queues (Zendesk, Salesforce) to ensure the team hits SLAs for response and resolution times.
- People Leadership: Conduct performance reviews, coaching sessions, and quality audits to improve team CSAT and technical proficiency.
- Technical Escalations: Act as the subject matter expert for complex issues involving campaign setup, TikTok/Meta Pixel tracking, and bill...