Location
Bengaluru, Karnataka, India
Posted
June 26, 2026
Job Description
Team Lead – Product Support
About Greyti
pgreytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. Serving 30,000+ clients across 25+ countries, greytHR delivers AI-powered Hire-to-Retire solutions and is proudly Great Place to Work® Certified
About the Departme
ntThe Helpdesk SBU supports clients across the India region by resolving product and payroll-related queries through tickets, phone, email, and remote support channel
s.
Position Purp
oseLead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operatio
ns.
Preferred Functional Knowl
- edgeIndian Payroll and statutory compli
- anceCustomer support operat
- ionsTeam handling and people manage
- mentStrong written and verbal c...