Location
pasig, metro manila, Philippines
Posted
June 04, 2026
Job Description
The Team Leader is responsible for people management, KPI ownership, and employee development, with a strong focus on behavioral coaching and operational leadership.
Successful candidates must be willing to undergo a 15-day PAID training program as part of the onboarding process.
Key Responsibilities
1. People & KPI Management
- Manage team performance against defined KPIs and targets
- Monitor productivity, QA, attendance, and behavior
- Conduct regular performance reviews and KPI discussions
- Identify underperformance and implement corrective actions
2. Coaching & Employee Improvement
- Deliver behavioral and performance-based coaching
- Lead and monitor Performance Improvement Plans (PIP)
- Ensure coaching documentation and compliance standards are met
- Drive continuous employee improvement and engagement