Job Description
Job Summary
The Team Leader is responsible for people management, KPI ownership, and employee development, with a strong focus on behavioral coaching and operational leadership.
Successful candidates must be willing to undergo a 15-day PAID training program as part of the onboarding process.
Key Responsibilities
1. People & KPI Management
· Manage team performance against defined KPIs and targets
· Monitor productivity, QA, attendance, and behavior
· Conduct regular performance reviews and KPI discussions
· Identify underperformance and implement corrective actions
2. Coaching & Employee Improvement
· Deliver behavioral and performance-based coaching
· Lead and monitor Performance Improvement Plans (PIP)
· Ensure coaching documentation and compliance standards are met
· Drive continuous ...