Location
cyberjaya, selangor, Malaysia
Posted
July 11, 2026
Job Description
Tech Mahindra in Malaysia is seeking a proactive Team Lead to manage a team of agents and drive service delivery excellence. The role focuses on coaching, daily operations, and achieving SLA targets while maintaining high-quality customer experiences.
Responsibilities include leading performance discussions, RCA-driven improvements, and collaboration with QA and SME teams to enhance productivity and customer satisfaction. Previous supervisory experience in a similar workflow is preferred.
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