Location
kolkata, kolkata, India
Posted
July 15, 2026
Job Description
Introduction
Gear Inc. is seeking a Team Lead for BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well known with fast-moving and last-moment change.
Responsibility
Manage, inspire, and mentor a group of Process Associates (PA).
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting PAs.
Make sure that all PA tasks are completed smoothly and effectively.
Keep up with periodic updates and make sure the team follows them.
Conduct briefings & process updates to the team to improve their abilities.
Handle clients' requests and escalations, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution.
Should make themselves approachable for PAs.
Report any issues or challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence...
Gear Inc. is seeking a Team Lead for BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well known with fast-moving and last-moment change.
Responsibility
Manage, inspire, and mentor a group of Process Associates (PA).
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting PAs.
Make sure that all PA tasks are completed smoothly and effectively.
Keep up with periodic updates and make sure the team follows them.
Conduct briefings & process updates to the team to improve their abilities.
Handle clients' requests and escalations, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution.
Should make themselves approachable for PAs.
Report any issues or challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence...