Team Lead, IT Support (Blue Yonder WMS)

DSV

Full-time Computer Occupations
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Location
Mexico City, Mexico City, Mexico
Posted
July 25, 2026

Job Description

Time Type:

Full Time

Team Lead, IT Support (Blue Yonder, WMS)


The Team Lead, IT Support (Blue Yonder, WMS / Contract Logistics) is responsible for leading the WMS Support team to ensure the stability, performance, and continuous improvement of DSV's Blue Yonder WMS platform. This role oversees L2/L3 support operations, acts as the primary escalation point for critical incidents, drives global support standards, and collaborates with cross-functional teams to deliver reliable, high-quality warehouse technology solutions while fostering continuous improvement and operational excellence.


Tasks & Responsibilities

  • Lead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team, ensuring high-quality service delivery and adherence to SLAs.

  • Serve as the primary escalation point for complex incidents, driving timely resolution and root cause analysis.

  • Coordinate system ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      July 25, 2026
    • Application Deadline
      September 03, 2026