Location
Ernakulam, Kerala, India
Posted
July 22, 2026
Job Description
We are looking for an experienced Associate Manager –SD to lead a high‑performing team supporting U.S. insurance benefits through a voice/blended environment. This role is ideal for someone who thrives in operations, enjoys solving complex benefit issues, and can drive both performance and customer experience.
Key Responsibilities
Team Leadership — Lead and coach a team handling inbound/outbound calls, case management, and benefits transactions.
Benefits Operations — Oversee enrollments, eligibility updates, Documentation, life/disability claims, and policy servicing.
Quality & Compliance — Ensure adherence to ERISA, HIPAA, ACA, COBRA, and internal controls.
Client & Carrier Coordination — Serve as the operational contact for client teams, HR, payroll, and carriers.
Performance Management — Monitor SLAs, AHT, quality, productivity, and schedule adherence.
Process Improvement — Identify workflow gaps, drive standardization, and support automation initiativ...
Key Responsibilities
Team Leadership — Lead and coach a team handling inbound/outbound calls, case management, and benefits transactions.
Benefits Operations — Oversee enrollments, eligibility updates, Documentation, life/disability claims, and policy servicing.
Quality & Compliance — Ensure adherence to ERISA, HIPAA, ACA, COBRA, and internal controls.
Client & Carrier Coordination — Serve as the operational contact for client teams, HR, payroll, and carriers.
Performance Management — Monitor SLAs, AHT, quality, productivity, and schedule adherence.
Process Improvement — Identify workflow gaps, drive standardization, and support automation initiativ...