Location
calgary, ab, Canada
Posted
July 17, 2026
Job Description
Become the driving force behind guest satisfaction as the Team Lead in Guest Experience at WinSport. This position emphasizes leadership, operational management, and a customer-centric approach.
Reporting to the Director of Guest Experience, your role focuses on overseeing operations in various Guest Relations areas including the Front Desk and Rentals. You will inspire your team to prioritize guest needs while ensuring smooth day-to-day operations. The position requires strong conflict management skills and the ability to make fast, independent decisions.
Key Responsibilities:
• Supervise daily operations and team performance
• Conduct training and onboarding for new team members
• Ensure effective scheduling and labor management
• Maintain accurate cash handling procedures
• Handle customer concerns efficiently
Requirements:
• 3+ years in customer service environments
• 2+ years in a supervisory role
...
Reporting to the Director of Guest Experience, your role focuses on overseeing operations in various Guest Relations areas including the Front Desk and Rentals. You will inspire your team to prioritize guest needs while ensuring smooth day-to-day operations. The position requires strong conflict management skills and the ability to make fast, independent decisions.
Key Responsibilities:
• Supervise daily operations and team performance
• Conduct training and onboarding for new team members
• Ensure effective scheduling and labor management
• Maintain accurate cash handling procedures
• Handle customer concerns efficiently
Requirements:
• 3+ years in customer service environments
• 2+ years in a supervisory role
...