Job Description
We are looking for a Team Lead, Frontline Services, for the Product Development Center of Expertise (NPD CoE). In this role, you will be responsible for growing and promoting the support team by positioning it as a strategic partner to development teams. Through your leadership, you will help ensure the quality of the support provided and enhance the internal customer experience.
The team is responsible for the following frontline services:
Processing product development support requests
Providing direct support for engineering processes and tools
Consultant management services
Management of external design service engagements
YOU’LL HAVE THE OPPORTUNITY TO:
Coordinate and oversee the team’s daily activities to ensure deadlines, service level agreements (SLAs), and quality standards are met.
Coach, engage, and develop team members ...