Location
são paulo, são paulo, Brazil
Posted
July 13, 2026
Job Description
Description
- Lead and develop a team of 4-8 CSMs across Brazil.
- Hire, onboard, coach, and retain top talent with clear plans.
- Drive retention, activation, adoption, engagement, and expansion.
- Own metrics: GRR, NRR, churn, health, and satisfaction.
- Coach on strategic account planning and stakeholder management.
- Build scalable playbooks for onboarding and growth.
Requirements
- 8+ years in Customer Success or related roles.
- 3+ years leading CS/AM teams in high‑growth environments.
- Proven retention, expansion, and revenue growth.
- Experience managing SMB and Mid‑Market portfolios.
- Strong coaching, people management, and talent development skills.
- Data‑driven with health metrics and forecasting.
- Fluent in English; executive‑level communication.
- Hands‑on with Salesforce, Gainsight, HubSpot, Totango, and BI tools.