Location
richmond hill, york region, Canada
Posted
June 19, 2026
Job Description
Step up as the Team Lead for Customer Service Operations at Milwaukee Tool's Richmond Hill Service Centre. Deliver top-notch service while expertly managing team dynamics and customer communications.
In this role, you will enhance customer experiences by providing leadership and operational support at the drop-off location. Your responsibilities span from performing essential counter procedures to conducting warranty assessments and managing inventory levels efficiently, ensuring smooth daily functions play out.
Key Responsibilities:
• Manage daily team operations and service delivery
• Assist customers through phone, email, and in-person interactions
• Conduct warranty assessments and instant replacements
• Ensure accurate inventory counts and compliance standards
• Collaborate with the Regional Manager on escalated issues
Requirements:
• Effective communication skills and initiative needed
• Previous experience leading a customer-facing team
• Familia...
In this role, you will enhance customer experiences by providing leadership and operational support at the drop-off location. Your responsibilities span from performing essential counter procedures to conducting warranty assessments and managing inventory levels efficiently, ensuring smooth daily functions play out.
Key Responsibilities:
• Manage daily team operations and service delivery
• Assist customers through phone, email, and in-person interactions
• Conduct warranty assessments and instant replacements
• Ensure accurate inventory counts and compliance standards
• Collaborate with the Regional Manager on escalated issues
Requirements:
• Effective communication skills and initiative needed
• Previous experience leading a customer-facing team
• Familia...