Team Lead - Customer Service

Parsons Corporation

Full-time Supervisors of Office and Administrative Support Workers
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Location
Markham, Ontario, Canada
Posted
March 18, 2026

Job Description

Description

We are seeking aCustomer Service Team Leadto join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast-paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.

As a Team Lead, you will also be responsible for fostering team member growth and effectiveness through leadership, coaching, motivation, and mentoring.

You will be accountable for:

  • Manage multiple tasks and deliverables that come up through the life of a project
  • Plan and execute industry outreach campaigns (live and in-person)
  • Develop and edit communication materials, presentations, and videos
  • Prepare and deliver project progress reports
  • Attend and present at client meetings
  • Lead a customer centric, motivated, and high performing suppor...

    • Job Details

    • Job Type
      Full-time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      March 18, 2026
    • Application Deadline
      April 27, 2026