Location
vaudreuil dorion, montérégie, Canada
Posted
July 16, 2026
Job Description
Join our team in Vaudreuil-Dorion as the Customer Service Team Lead, where your leadership will enhance customer experience and team efficiency. This on-site role combines coaching, conflict resolution, and operational oversight.
In this pivotal position, you will ensure the Customer Service team meets high service levels through consistent guidance and support. You will be the first point of escalation for complex customer concerns and collaborate across departments to resolve issues. Your proactive approach will identify training opportunities and drive continuous improvement.
Key Responsibilities:
• Oversee daily operations and monitor service standards
• Resolve escalated customer inquiries effectively
• Conduct one-on-one meetings for ongoing feedback
• Support employee development and training
• Maintain documentation for customer interactions
Requirements:
• Excellent customer service and conflict-resolut...
In this pivotal position, you will ensure the Customer Service team meets high service levels through consistent guidance and support. You will be the first point of escalation for complex customer concerns and collaborate across departments to resolve issues. Your proactive approach will identify training opportunities and drive continuous improvement.
Key Responsibilities:
• Oversee daily operations and monitor service standards
• Resolve escalated customer inquiries effectively
• Conduct one-on-one meetings for ongoing feedback
• Support employee development and training
• Maintain documentation for customer interactions
Requirements:
• Excellent customer service and conflict-resolut...