Location
Remote, Remote, South-Africa
Posted
July 24, 2026
Job Description
Team Lead, Customer Contact
Location: Cornubia, Durban – 12-month contract
Hybrid Remote
You can maximize work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities
- Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
- Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
- Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
- Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
- Conduct regular reviews of custo...