Location
koratty, kerala, India
Posted
June 26, 2026
Job Description
Job Description
Team Lead – BPO ( Inbound Voice Process)
Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)
Location: Infopark, Kakkanad, Kochi
Shift: Night Shift (Monday–Friday)
Salary: Up to ₹8 LPA
Education: Bachelor's Degree Mandatory
Responsibilities
- Monitor daily call performance, quality, and productivity of the team
- Ensure SLA, KPI, and client targets are consistently achieved
- Conduct regular coaching sessions, call audits, and performance reviews
- Handle customer escalations and critical cases effectively
- Monitor and control shrinkage and attrition levels
- Prepare daily and weekly team performance reports
- Maintain high customer ...