Location
taguig, metro manila, Philippines
Posted
June 06, 2026
Job Description
Position Description
The Team Lead will be responsible for overseeing the day-to-day operations, building a strong team and shaping team members' behaviors to accomplish desired results and play a collaborative role in growing and implementing standards and processes. The role will involve managing a team of back‑office staff doing outbound calls (80% back‑office 20% calls), ensuring operational efficiency, and maintaining high‑quality standards in all back‑office processes. Additionally, he/she will streamline workflows, resolve issues, and drive continuous improvement initiatives.
Responsibilities
- Assist with staff development and training.
- Assist with the development and implementation of processes/systems to monitor and record employees.
- Provide coaching and feedback and prepare necessary reports.
- Coach team members to review performance, provide instructions and directions, set goals, and give constant feedback ...