Job Description
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. MCI is committed to fostering an environment where professionals can build meaningful careers and access continuous learning and development opportunities.
Position Responsibilities
Supervisors are responsible for the day‑to‑day activity and development of 15-25 representatives within a complex call center environment. The role requires ensuring call quality, proactively improving internal processes and sales results, conducting reg...