Tasting Room Supervisor

Full-time Other-General

Job Description

Reporting to the Junior Tasting Room Manager, the Tasting Room Supervisor is responsible for overseeing, creating and delivering a memorable guest experience before, during, and after their arrival at the Estate, executing the Tasting Room Mission by educating our guests about wine in a fun atmosphere.

What you will own & improve

• Advanced knowledge of reservation systems, specific understanding of phone etiquette and demeanor and an understanding of floor operations and flow.
• Upholding the standards of service set out by the Management Team and delivering with an attention to detail.
• Creating memorable experiences for our guests by providing service, interaction, and education above expectations.
• Expanding your knowledge of wine by delivering experiences at different levels of luxury.

Qualifications

What you already know

• Previous experience in leading teams or...