TaskUs Antipolo - Back Office Non-Voice Content Moderation

Full-time Other

TaskUs Antipolo - Back Office Non-Voice Content Moderation

What does a Non-Voice Content Moderation Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics.

Roles and responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and escalation priority or unresolved issues to appropriate internal teams; ...