Talent Pool: Complaints Resolution Officer
Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Job Description
Talent Pool: Complaints Resolution Officer
Job Type: Permanent, Full-Time
Expected Compensation: $63,000-$68,000 per year (depending on skills and experience) + Excellent Benefits
Role: Talent Pool / No Current Vacancy
Although we are not hiring at this exact moment, this role is key to the success of our organization. If this role interests you, we would like to hear from you. Qualified applicants will be contacted when positions become available.
Your Role:
As a Complaints Resolution Officer (CRO), you will communicate, both orally and in writing, with the disputing parties to identify an acceptable resolution for the complaint, based on CCTS processes while maintaining impartiality at all times. Your role is to work with each party individually to identify, review and counter offers between the parties. If neither party has proposed a resolution or the proposed resolutions are not accepted, you will propose resolutions that a...