Tactical Resource Planning Analyst

TELUS Digital

Full-time Business Operations Specialists
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Location
Noida, Uttar Pradesh, India
Posted
June 12, 2026

Job Description

Tactical Resource Planning Analyst

Job Summary
The Tactical Resource Planning Analyst is responsible for workforce planning, capacity management, and operational resource optimization. This role ensures customer commitments are met by aligning workforce availability, demand forecasts, and operational requirements while supporting cost-effective service delivery.

Job Roles & Responsibilities
Monitor demand, backlog, and due-date performance, and adjust capacity plans to meet service commitments.
Develop and maintain weekly resource plans, capacity settings, and workforce allocation strategies.
Collaborate with Dispatch, Field Operations, and Leadership teams to support workforce planning and execution.
Manage partner capacity requirements and recommend actions to address resource gaps and operational constraints.
Analyze workforce performance, prepare operational reports, and provide recommendations to improve service delivery and efficiency.
Suppo...