Job Description
We’re looking for a Systems Support team member in our technology team.
You’d be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database.
Incident Management
Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
Ensure incidents are resolved as per SLA agreement
Risk Management
Ensure Access and Master datato all applications are managed accurately
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