Location
singapore, singapore, Singapore
Posted
June 15, 2026
Job Description
Job Description: RELATIONSHIPS & COMMUNICATION (40%): Able to take initiative and act proactively rather than waiting for instructions. With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service. Provide both technical and non-technical support for Singapore Branch. Ensure clear, concise, and professional communication with users, technical teams, and senior management. Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures. CONTINUOUS IMPROVEMENT (30%): Maintain detailed user request logs and create comprehensive reports for stakeholders. PROJECT PLANNING & EXECUTION (10%): Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines. TECHNOLOGY EXPOSURE (20%) (Good to have): Experience in administering Windows Server and Linux Server environ...