Job Description
About Gartner IT:
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About the role
The Systems Engineer provides direct end-user support to Gartner’s Salesforce CRM community, across multiple business units. The candidate will work directly with the end users, to make sure that they have the right access, knowledge, and data for their job responsibilities. The candidate will also work directly with IT colleagues, to resolve underlying issues, and collaborate on software design changes.
This role is primarily focused on Level 2 (L2) Support, handling escalations, advanced troubleshooting, and ensuring stability of Sale...