Systems Engineer (Day 2 Operations)
TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.
Full-time
Other-General
Location
singapore, singapore, Singapore
Posted
June 05, 2026
Job Description
Key Responsibilities 1. Incident Management & Troubleshooting
- Provide onsite technical support for all hardware, system, and application issues under maintenance scope.
- Assist in incident verification, isolation, and resolution or provision of approved workarounds.
- Troubleshoot and resolve Level 1 and Level 2 technical issues.
- Escalate complex or unresolved incidents to Maintenance Team Leader and inform Maintenance Manager accordingly.
- Respond promptly to service disruptions, system alarms, or performance anomalies.
- Perform daily system health checks and review logs to identify early signs of issues.
- Execute preventive maintenance activities and carry out corrective actions when required.
- Perform and verify scheduled backups: daily incremental, hot backups, and weekly full backups.
- Execute system recovery procedures during ...